Operations Specialist
Position Details
Experience Level: Entry-Level (0-2 years experience)
Division: Operations
Location: Remote
Schedule: Full-time
About the role
Expo Egypt’s Operations Division is currently hiring an Operations Specialist to join its Operations program. We are looking for a proactive contributor and resourceful problem solver, who takes initiative, possesses a strong sense of personal responsibility, enjoys a challenge, and is resilient. This position will assist the Executive team with the coordination, execution, and management of the incoming leads, inquiries, and bookings then managing the trip of our customers at Expo Egypt. The specialist will be required to manage the customer’s experience from the inquiry of an experience to its delivery. As such, the candidate must possess excellent communication (both verbal and written) and management skills.
You will drive the following responsibilities
Assist with the operations processes of our portfolio of excursions and events, from submission of forms through handling a customer’s experience with Expo Egypt.
Work cross-functionally with our vendors, sales, and finance teams to ensure the customer’s booking and experience process runs smoothly and on-time.
Assist in the tracking of customer’s progress and satisfaction throughout the experience.
Act as a brand ambassador and liaison for Expo Egypt with internal and external stakeholders.
Manage additional onboarding and operations projects as necessary.
We are looking for candidates with the following minimum qualifications
A Bachelor’s Degree in a related field.
Minimum 0-2 years experience in operations and/or customer support related role. Previous experience in hospitality, travel and tourism, and/or events is a plus.
Self-motivated with the ability to thrive in a fast-paced, ambiguous environment.
Ability to prioritize numerous competing tasks in a timely and efficient manner.
Excellent written and verbal communication skills.
Proficient in English, proficiency in Arabic is a plus.
Exceptional organizational skills.
Ability to wear multiple hats and get your hands dirty when needed.
Equal Employer Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Terms of Notice
Expo Egypt reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations
This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Expo Egypt has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position.
Apply for this Role
Please send your resume to [email protected] before submitting this application.
Candidates that haven’t sent in a resume or completed the form will not be considered.
ATTENTION: Do not forget to send your resume/cv to [email protected]
Applications without a resume sent to the email will not be considered.